While you're at a viewing, driving or already on the phone, the AI receptionist answers in Bulgarian, asks what the caller is looking for and writes it into Avensa as a lead, with a summary and a task to call back.
Ivan Petrov
Missed call · 19:42
Ivan Petrov
Missed call · 19:42
Looking for a 2-bedroom flat
Lozenets or Iztok
Budget up to €180,000
Buying with a mortgage
Wants a viewing this week
Proposed: Thursday 17:30
Your own number stays on your listings and your phone rings first. Only unanswered calls roll over to the AI, or you give it a dedicated number of its own.
The conversation runs in Bulgarian, at any hour, and opens with the legally required notice that the caller is talking to an AI.
Name, callback number, which property or area, buy or rent, budget and timeline, so you know who to call first.
The caller is matched to an existing contact by phone number or created as a new lead, with the call logged on their timeline.
Every call the AI takes appears under AI calls with the transcript and a short summary, and a task to call back lands with the broker.
It checks your calendar and proposes free slots. For a caller it doesn't recognise it only suggests a time and leaves the confirmation to you.
Get started in four simple steps
Open a Twilio account, buy a Bulgarian number and paste its keys into Avensa. The setup guide walks you through each screen.
Copy two links into your Twilio number, then forward the calls you miss with one code dialled from your phone.
Call your number, hear the greeting with your agency's name, and switch the receptionist on.
Each call appears under AI calls with a summary, and the follow-up task is already on your list.
The AI receptionist answers over a Twilio phone line connected to your Avensa account. You either forward the calls you don't pick up to it, so clients keep dialling the number on your listings, or publish a dedicated number that the AI answers straight away. Twilio bills the line directly; Avensa charges only for AI minutes.
Every call starts with a fixed notice in Bulgarian that the caller is speaking to an AI. It can't be edited or switched off, because European law requires it. From there the receptionist takes down who called and why, checks your calendar if they want a viewing, and creates or updates the contact in Avensa with a summary and a follow-up task.
AI voice minutes are included in the Team (100 minutes a month), Pro (300) and Agency (600) plans. On Solo, and beyond the included minutes on any plan, minutes are charged per minute from your included AI. Nothing is charged until the AI actually answers a call.
Regardless of your business scale, Avensa grows with you
You're showing a flat and your phone rings three times. By the evening one of the callers has already booked with another agency.
Each caller is answered on the spot, and you call back knowing exactly what they want.
Calls to the office number go unanswered over lunch and after six, and nobody knows who rang.
Every missed call becomes a lead with a summary, visible to the whole team.
Ad campaigns drive calls at weekends, when the offices are closed.
Weekend callers are qualified and waiting as leads on Monday morning, with a follow-up task each.
Find answers to the most common questions about this feature
Your account is ready in minutes, and we migrate your listings and contacts for you. Try everything free for 14 days.
What happens next
Create your agency
Two minutes to set up, with a 14-day free trial on Solo.
We move your data
Excel, Sheets or another CRM, free on paid plans.
Onboarding in Bulgarian
A real person walks your team through it.
Join the Exchange
Your listings reach partner agencies from day one.
