Avensa CRM: frequently asked questions

You can cancel your subscription at any time from Settings → Billing. Cancelling stops the next renewal: your account stays active until the end of the period you've already paid for, and you won't be charged again. Payments are not refunded, including for unused time.Read more→

All your invoices are available in Settings → Billing, where you can view and download them at any time.Read more→

We accept credit and debit cards (Visa, Mastercard, American Express) through Stripe. All prices are billed in EUR.Read more→

Yes, you can upgrade or downgrade your plan at any time from Settings → Billing — the change takes effect immediately and your bill is prorated for the rest of the cycle.Read more→

The Solo plan starts with a 14-day free trial. You add a card when you sign up, and it is charged for your plan only when the trial ends. Cancel any time before then and you pay nothing. Nothing is deleted: the workspace is locked until you choose a plan, and your properties, contacts and deals are kept for when you come back.Read more→

Yes — migration is free on all paid plans. Send us your existing export (spreadsheet, CSV, or another CRM's export) and our team maps it into Avensa's contacts, properties, and deals for you.

Yes, from the Solo plan and up you can export your properties, contacts, and deals as CSV at any time — your data is yours, and nothing is locked in.Read more→

Yes. Owners and admins can prepare one ZIP of the whole workspace from Settings → Import & Export → Export all data: every contact, company, listing, deal, task, viewing, note and activity as CSV or NDJSON, your documents, links to your photos and a manifest with row counts. It is prepared in the background and kept for 7 days. Items a colleague marked private stay out of it. You can also export single lists, and for an individual client Settings → GDPR prepares a data-portability export of that person's data.Read more→

Yes. Avensa has a REST API and webhooks for real-time events, so you can connect it to the other tools you use. It works with Make.com, n8n and Zapier via webhooks.Read more→

Avensa is built to help you meet your GDPR obligations. Your database is hosted in Frankfurt, and you control retention, export and deletion for every contact and deal in your account, with built-in tools for data subject access and erasure requests. Responsibility for the data you store stays with your agency; we act as your processor.Read more→

Your database (listings, contacts, deals) is hosted in Frankfurt, Germany (AWS eu-central-1), and uploaded files such as documents and photos are kept in EU-jurisdiction cloud storage. The sub-processors we use, and where each one operates, are listed in the privacy policy.Read more→

Yes. Roles control what a broker can see and do — the Broker role only sees their own contacts and deals by default, while Managers and Owners see the whole agency. You can also build custom roles with granular permissions if the defaults don't fit.Read more→

When you upload a document to the AI assistant — a brochure, a contract, an ID — it reads it to extract contact or property data for your review before anything is saved. Processing happens in Google Cloud's EU region, and nothing is used to train a shared model.Read more→

Not automatically. Avensa publishes to your agency website, the Avensa Exchange, and client portals. To bring in a listing already published on a portal, paste its link and Avensa imports the details for you.

When you share a listing on the Exchange or cooperate on another agency's listing, you agree the commission split up front — for example 50/50 — and it's recorded on the deal so both agencies see the same terms. Avensa doesn't take a cut of the split.Read more→

Avensa ships with Owner, Manager, Broker, and Viewer roles out of the box, each with a sensible default permission set. If those don't match how your agency works, you can create custom roles and tune permissions field by field.Read more→

Yes — connect your Google Calendar or Outlook account and events sync both ways, so a viewing you book in Avensa shows up in your regular calendar and vice versa.Read more→

Yes. Automation rules can send a follow-up email or task automatically when a lead comes in, a deal changes stage, or a viewing is booked, and you can chain several steps with delays into a sequence.Read more→

Yes. Avensa Sign applies a standard electronic signature (SES) under Art. 13 of the Bulgarian E-Document Act — with explicit consent recorded during signing, the parties agree under Art. 13(4) that it carries the legal force of a handwritten signature. It's suitable for viewing protocols, brokerage and exclusive representation agreements, addenda, deposit receipts and tenancy agreements. For preliminary purchase agreements and other high-stakes paperwork, we recommend the upcoming Qualified Electronic Signature (QES) via Evrotrust, legally equivalent to a handwritten signature under eIDAS Art. 25(2), or signing on paper. Notarial deeds and powers of attorney for property transactions require a notary.Read more→

Yes — our team can walk your agency through setup and best practices on a call, and every feature has a written help article you can send to a new hire. There's no separate paid training tier; it's included.

You can reach support by email or through the chat widget inside the app, in Bulgarian or English. For anything urgent involving a live deal, mention the deal or contact so our team can look at the right record.