Messaging from Your Own Viber or WhatsApp

Clients often write to you on your own Viber or WhatsApp, not on the agency's channels. In the Avensa mobile app you can open that chat with the text ready, and save the message to the contact's history afterwards, so your team and the automations know about it.

Before you start

• Install the Avensa mobile app and sign in.
• Viber or WhatsApp is installed on your phone.
• The contact needs a phone number you are allowed to see.
• Avensa sends nothing itself. You press send in your own app.

Message a client from your own app

1. Open the contact

   In the app, open the contact and tap Message from my Viber or WhatsApp. In a conversation with the contact, you can also pick the Viber or WhatsApp channel and tap Open in my Viber or Open in my WhatsApp under the message box: the text you typed comes along.

2. Choose the app and the text

   Tap My Viber or My WhatsApp. Tap a template under Templates to put its text in Message, or type your own. {first_name} and {last_name} are filled in from the contact.

3. Open the chat

   Tap Open in my Viber or Open in my WhatsApp. The client's chat opens with the text ready. Check it and press send there. If WhatsApp isn't installed, its web page opens instead. If Viber isn't installed, its store page opens. Older Viber versions open the chat without the text.

4. Come back and save it

   Back in Avensa, you see Did you send the message? Tap Yes, save to history to add Viber message sent from your own app (or WhatsApp) to the contact's history, with the text. Tap No, I didn't send it to save nothing.

When the button is greyed out

• Do not contact — the client opted out: the contact is marked not to be contacted.
• No WhatsApp — the client opted out: the contact is marked not to be contacted on WhatsApp. You can still use Viber.